so you want a "little miss sunshine" type of family, look no futher than mine..Haha
but I know I'm still considered as fortunate because I got 3 meals on my table, a roof over my head and a bed to sleep on so I just have to bear with it and yup..bear with it.
this is 1 of the thing I observed during my course of work. sometimes people buy computers or laptops because it look beautiful but have no idea how to use. I don't mean using a MAC is bad. In fact for multimedia and design, Mac operate better than a Windows but I think the most impt point to follow as a user of the device is to have at least a general technical knowledge of the devices that you are using.
Quote an example on a case I received recently. A man called in to inform he lost his wireless network connection and he is connected to other network. When I asked him what computer he used, he answered MAC. Fine no prob so I asked him again what router is he using. He answered "AIRPORT" - it is in fact a router but for some reason APPLE like to be different and named it AIRPORT. As our technical support don't support AIRPORT, I informed him so and he got very agitated about why we can't help him. In the end, I managed to get another technical officer to attend to him to resolve the issue.
1st of all, the man can use a MAC and a AIRPORT and rav and rav abt the good point of using a MAC but he do not know how to fix his wireless connection.
2ndly, he bought the products from APPPLE but do not wish to contact APPLE technical helpdesk.
3rdly, I think this type of people deserved to be shot for trying to be different when he obviously lacked the product knowledge yet bought and used it.
And therefore, most of the time the caller will always ask: "I cannot surf internet, please fix back my connection" and I will roll my eyes because I will be troubleshooting the same thing. I mean it's ok if you lack technical knowledge but if you use the computer everyday surely you will explore the features and function. It is very impt to know "what is going on" and the reason behind the things you are doing. Most of them do not know and look for help only when trouble come.
So when the Gov was indicating the wireless@sg project, I think it's gonna take another 5 years to educate singaporean with little technical knowledge except for msning, surfing net, downloading stuffs to fully utilised the technology it is going to implement.
EDUCATION is the diplomatic word while PURE STUPIDITY is the vulgar word to be use on these people.
posted by Immortali @ 11:17 pm
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